Returns and Exchanges Policy
Updated February 1st, 2026.
Eligibility
- Items must be unused and in saleable condition, including packaging.
- Non-returnable items: consumables including sodium and potassium hydroxide, essential oils, soap bases, herbs, fixed oils, waxes, liquids, powders, butters, kits, or digital goods such as gift certificates and e-books.
Time Frame
- Returns must be initiated within 30 days of purchase.
Process
- Message us within 30 days at support@cha-life.com.
- Obtain a Return Merchandise Authorization (RMA).
- Return authorized items (customer is responsible for return shipping costs).
- We recommend insuring return shipments and obtaining tracking information.
Refunds
- Refunds for the product price are applied to the original method of payment.
- Original shipping costs, associated fees, duties, and taxes are non-refundable.
- Allow 10 business days for processing returns.
Exchanges and Compensation for Damaged/Missing Items
- For damaged or missing items, we offer either a replacement or credit.
- Replacements will be shipped to the original shipping address only.
- Due to difficulties with international shipping, we offer refunds only for international customers.
Important Notes
- Check your order as soon as possible upon receipt.
- For damaged items, please take photos of the items, box, and labels and email them to us.
- Returns without prior authorization will not be accepted.
- All unsolicited products will not be refunded or returned.
Contacting Us
If there are any questions regarding this returns & exchanges policy you may contact us using the information below:
- Via Email: support@cha-life.com
- Via Phone Number: +27 72 276 0211
- Via this Link: https://www.cha-life.com/contact/